Frequently Asked Questions (FAQ)
1. When will my order ship?
Orders typically take 4-5 weeks to ship, depending on the product. Processing time varies, especially for custom or made-to-order jerseys, which may require additional time for production.
2. When will I receive my tracking number?
Once your order is processed and handed over to the courier, it may take 2-3 days for your tracking number to be generated. We will send it to the email you provided.
3. Which currency will I be charged in?
We process all orders in USD (United States Dollars). While you may see prices displayed in other currencies on the website, the checkout will always be completed in USD at the most current exchange rate.
4. Will I receive a confirmation number when I place my order?
Yes, you will receive an order confirmation number within minutes of completing your purchase. This number can be used to track your order status.
5. Who can I contact if I have a problem with my order?
For any questions or concerns about your order, please contact us at support@theallstarjersey.com. We’re here to help!
6. How can I pay?
We accept all major credit cards including Visa, MasterCard, Discover, and American Express. We also accept PayPal for added convenience.
7. Is checkout on this site safe and secure?
Yes, all transactions on our website are completely secure. We are Level 1 PCI DSS compliant, meaning we meet the highest standards for payment security to ensure your personal and payment information is protected.
8. Will I (the customer) have to pay customs fees?
Typically, you will not be required to pay customs fees on your order. However, depending on your location and the value of your order, customs duties and taxes may apply. This can vary by country, and it’s important to check with local customs authorities to see if any charges apply when importing goods.
9. How can I edit my order?
If you need to change or cancel your order, please contact us immediately at support@theallstarjersey.com. Once your order has been processed and shipped, we will not be able to make changes.
10. What if I need help with my custom jersey design?
If you need assistance with customizing your jersey, feel free to reach out to our support team. We’re happy to help you create the perfect design!
11. Can I return or exchange my jersey?
Due to the custom nature of our jerseys, we generally do not accept returns or exchanges. However, if there is a mistake with your order or a defect, please contact us within 7 days of receiving your jersey, and we’ll resolve the issue.
12. Do you offer rush shipping or expedited processing?
At this time, we do not offer expedited shipping or rush production. However, we are always working to deliver your order as quickly as possible without compromising quality.